Each study follows the same structure: challenge, approach, solution, technology and outcome.
A distributor was running orders for three warehouses on shared spreadsheets. Stock figures were a day behind, dispatch sheets were retyped by hand, and month-end reconciliation took a full week of two people's time.
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A homeware retailer sold through a physical shop and WhatsApp. Orders were tracked in chat threads, stock was checked by walking the aisle, and payment confirmation depended on customers sending screenshots.
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A forty-seat office had grown floor by floor. Cabling was unlabelled, one internet line served everyone, backups had never been restored, and every outage became an all-day guessing exercise.
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